Make the most of virtual care appointments

COVID-19 has reinforced the value of virtual care in helping ensure families and communities receive care where and when they need it. Being prepared in advance of your next appointment can help you make the most of your time with your doctor and have peace of mind.

“As our country faces a second wave of the virus, it will be important that everyone has access to care and feel comfortable and confident with digital healthcare tools and technologies,” explains Dr. Salima Abdulla.

Here are some useful tips to keep in mind ahead of any video consultation:

Be prepared in advance of your appointment.
If you’re using an app, download it ahead of time and register for the service even before an issue comes up.

Have key information ready.
Come prepared with a list of your symptoms as well as current medications and allergies to help the physician conduct a proper assessment. Depending on the virtual care tool you’re using, you may be able to input this information ahead of your appointment.

Ensure a private and confidential space.
Much like a doctor’s office, make sure you secure a space that provides you with the privacy you’ll need during your appointment. This way, you’ll be able to comfortably and confidentially share personal health information. Make sure you have internet connectivity and that your camera is enabled for a face-to-face video call. Don’t forget to block off your work calendar so your colleagues know you’ll be unavailable for a short time.

Share consultation notes.
If you’re not able to reach your family physician, virtual care services like Babylon by Telus Health, a mobile healthcare app, are a great option to connect you with a locally licensed physician for non-emergency issues. You can then request to have your consultation notes sent directly to your family physician, supporting the continuity of your care.

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